Privacy Policy

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Sentinel Technology Services (“STS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers, prospective customers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request services, or use our technology support services.   

1. Information We Collect

We may collect information that you voluntarily provide to us, including your name, business name, email address, telephone number, service address, billing information, and information submitted through contact forms, service requests, or communications with STS.

When providing IT services, we may also process technical information necessary to diagnose, secure, monitor, maintain, or support your systems, including device information, operating system information, network information, security alerts, system logs, software information, and diagnostic data.

2. How We Use Information

STS may use information to provide and manage IT support services; respond to inquiries and service requests; troubleshoot technical problems; monitor and maintain supported systems; provide cybersecurity, backup, and recovery services; process payments and billing; communicate service-related information; improve our services; prevent fraud and security threats; and comply with applicable legal requirements.

3. Remote IT Support and System Access

When a customer authorizes STS to provide remote technical support, our technicians may access supported computers, servers, networks, applications, or other technology systems as reasonably necessary to perform the requested services.

STS does not intentionally access customer files or personal information unrelated to providing authorized services.

4. Cybersecurity and Monitoring Services

Customers who subscribe to monitoring, cybersecurity, vulnerability scanning, backup, network monitoring, or similar services may have technical information automatically processed by STS or our technology providers.

This information may include security events, device status, network activity, software status, system health information, vulnerabilities, and other technical information necessary to provide the service.

5. Sharing of Information

STS does not sell your personal information.

We may share information with trusted service providers when reasonably necessary to operate our business or provide contracted services, including payment processors, cloud providers, cybersecurity platforms, remote-support systems, backup providers, communications providers, and other technology vendors.

We may also disclose information when required by law or when reasonably necessary to protect STS, our customers, or others from fraud, security threats, or unlawful activity.

6. Data Security

STS uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, computer system, or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal and technical information only for as long as reasonably necessary to provide services, maintain business and security records, meet contractual obligations, resolve disputes, and comply with applicable legal requirements.

8. Cookies and Website Technologies

Our website and third-party website services may use cookies and similar technologies for website functionality, analytics, security, and performance. Your browser may allow you to control or disable certain cookies.

9. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties. STS is not responsible for the privacy practices or content of independently operated third-party websites.

10. Your Privacy Choices

You may contact STS to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and legitimate business, contractual, security, and recordkeeping requirements.

You may also request that we stop sending non-service-related marketing communications.

11. Children's Privacy

STS services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13 through this website.

12. Changes to This Privacy Policy

STS may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements. The effective date displayed above will indicate when the policy was last updated.

13. Contact Us

For questions or requests regarding this Privacy Policy or your personal information, contact:

Sentinel Technology Services
401 East Jackson Street, Suite 2340
Tampa, FL 33602
Phone: 813-696-3263
Email: info@sentineltechservice.com